Chapter 3 Database marketing substantive domain

3.1 Key Issues

3.1.1 Data Privacy

3.1.2 Customer lifetime value (LTV)

3.2 Method

3.2.1 RFM

3.2.2 Market basket analysis

3.2.3 Collaborative filtering

3.2.4 Cluster analysis

3.2.5 Decision trees

3.2.6 Machine learning

3.3 Sub - substantive areas

3.3.1 Acquisition

3.3.2 Retention/ Churn management

3.3.3 Cross-selling and up-selling

3.3.4 Reward program

3.3.5 Multichannel customer